Refund policy
Envious Designs – Business Policies
Returns
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Once your items are delivered, you have 7 days from the delivery date to ship them back for a full refund.
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Returns shipped after 7 days will only be eligible for store credit.
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Custom-made orders and Ready to Ship items are non-refundable.
If there is an issue with your order, contact us immediately at support@enviousdesigns.shop.
To be eligible for a return:
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Items must be in original condition, unworn/unused, with tags attached, and in original packaging.
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You must provide a receipt or proof of purchase.
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Photos of the item are required before return instructions will be provided.
To start a return:
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Email support@enviousdesigns.shop.
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If your return is accepted, we will provide detailed instructions on how and where to send your package.
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Do not return items without requesting a return first—unauthorized returns will not be accepted.
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Orders must be shipped within 4 days after a return label has been created.
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Items returned in a damaged or used condition are non-refundable.
If a custom-made dress must be remade, the original dress must be returned. Failure to return the original will result in additional billing.
You may also contact support@evdealsshop.com for return questions.
We reserve the right to refuse returns if items are not in saleable condition or are damaged. All items undergo quality control prior to shipping; customers are responsible for any damage after delivery.
Return Fees & Restocking
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Customers are responsible for shipping fees for any rejected returns.
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15% restocking fee applies to any orders rejected upon delivery (including shipping charges) before store credit is issued. This includes returns due to address errors.
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13% restocking fee applies to all returned items before credit is issued.
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20% fee applies to items returned with rips or stains. Please try on clothing without fragrance, makeup, or lotions.
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Store credit will be issued for any order returned by the post office for any reason, including address issues.
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Maximum two (2) returns per order may be approved.
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Returns due to personal preference will not be accepted.
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Shipping fees and taxes are non-refundable.
Shipping
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Envious Designs is not responsible for damaged items in the mail, lost or stolen packages, or late deliveries caused by the carrier.
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You may contact the carrier directly to open a claim for delayed or lost shipments.
Custom Orders
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Custom-made orders are non-refundable.
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Any changes must be submitted within 1 week of purchase.
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Approved changes may result in a 1–2 week shipping delay.
Ready to Ship
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Non-refundable once purchased.
Damages & Issues
Inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
We do not accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Custom products (special orders or personalized items)
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
We are not responsible for damages or stolen goods after delivery.
Chargebacks
In the event of a chargeback, the customer will be responsible for all chargeback fees.
Exchanges
The fastest way to receive your desired item is to return your current item and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we will notify you if it has been approved.
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Approved refunds will be issued to your original payment method.
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Please allow time for your bank or credit card provider to process the refund.